by Ingrid Archer | Mar 9, 2016 | Geen categorie
Customer experience management is one of the main challenges B2B marketers are facing. Questions arise such as how companies can improve customer experience while still delivering tangible business benefits? Which disciplines should be involved and how can customer...
by Ingrid Archer | Mar 8, 2016 | Geen categorie
Blog The truth about retention by Ingrid Archer | Mar 9, 2016Customer experience management is one of the main challenges B2B marketers are facing. Questions arise such as how companies can improve customer experience while still delivering tangible...
by Ingrid Archer | Mar 4, 2016 | Geen categorie
B2B customer contact: what makes it a positive experience? Which expectations and needs does a B2B customer have? And are there differences between B2B branches? Each year TNS NIPO conducts a benchmark survey on a B2B theme, in collaboration with spotONvision. This...
by Ingrid Archer | Feb 17, 2016 | Geen categorie
Within may B2B-organisations Net Promoter Score (NPS) is used as an accepted measurement tool for evaluating customer experience. The real challenge is to turn these insights into the actual realisation of improvements that impact the customer experience. What does...
by Ingrid Archer | Feb 11, 2016 | Geen categorie
Energy! Come and get some yourself and experience some of his. We are proud to present our chairman Lars Sorensen. As chairman of the B2B marketing forum he will make use of all possibilities to focus on the content of the day instead of focusing on the clock. Are you...
